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Telephone Etiquette Test
Our Telephone Etiquette test measures your knowledge of how to conduct telephone conversations in a professional manner. Designed for anyone dealing with clients or customers on the phone, this test covers the following topics: Answering Phones, Communication, Customers, Handling the Call, Listening, Professionalism, Telephone Equipment, Telephone Personality, and Terminology.
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Scope of the online Telephone Etiquette Test
Assessment Method of Questions
Multiple choice questions
Each question has between 2 and 8 options out of which 1 or more may be correct.
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