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Customer Assistance Test

Our Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide.

Scope of the online Customer Assistance Test

Scenario 1
Scenario 1
Scenario 2
Scenario 2
Scenario 3
Scenario 3


40 minutes.

Assessment Method of Questions

Multiple choice questions

Each question has between 2 and 8 options out of which 1 or more may be correct.

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Related Professions

Administrative Assistant, Customer Service Representative, Network Support Specialist, Windows System Administrator, UNIX System Administrator, Linux System Administrator, Network Administrator, Computer End-User Support Specialist


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