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Online Customer Service and Help Desk tests at ClickATest
Here is a summary of the subject areas to be examined in these tests. As a capable professional, you should feel quite at home with them. Results are assessed automatically and are therefore completely impartial. Good luck!
 £20.00* |
Customer AssistanceFor all staff involved in customer contact.
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£20.00* |
Customer Assistance (Audio)A simulated scenario for call-centre staff in regular customer contact.
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£20.00* |
Listening SkillsFor all professionals required to understand and recognise everyday spoken English. In audio format with questions about:
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£20.00* |
Telephone EtiquetteFor anyone dealing with clients or customers.
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£20.00* |
Customer Assistance (Scenario 2) (express)Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide. |
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£20.00* |
Customer Assistance (Scenario 1) (express)Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide. |
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£20.00* |
Customer Assistance (Scenario 3) (express)Our Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide. |
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